FAQs
Frequently Asked Questions
π―οΈ What are your candles made of?
All of our candles are hand-poured using a premium soy wax blend for a clean, even burn. We use phthalate-free fragrance oils and lead-free cotton wicks to ensure a safe and long-lasting scent experience.
π―οΈ Are your candles safe for pets?
Yes β our candles are made with non-toxic ingredients and are safe for homes with pets when burned responsibly. Always keep candles out of reach of pets and never leave them unattended while burning.
π―οΈ How long do your candles burn?
Our standard 8oz candles burn approximately 40+ hours, while larger jars may last even longer with proper care.
π₯ How do I get the best burn from my candle?
Trim the wick to ΒΌ inch before each burn, and allow the candle to burn until the melt pool reaches the edges of the jar (usually 2β3 hours) to prevent tunneling and maximize fragrance throw.
π₯ Why is my candle smoking or sooting?
This usually happens when the wick is too long. Simply trim the wick to ΒΌ inch and relight. Always burn candles in a well-ventilated space away from drafts.
π₯ Can I reuse my candle jar?
Absolutely! Once your candle is finished, clean out the jar with warm soapy water and repurpose it as a small planter, makeup brush holder, or desk organizer.
π¦ How long does shipping take?
Orders are typically processed within 2β3 business days and shipped via USPS or UPS. Most customers receive their orders within 3β7 business days after shipping.
π¦ Do you offer free shipping?
Yes! We offer free shipping on orders over $60 (adjust to your threshold).
π¦ How can I track my order?
Once your order ships, youβll receive an email with a tracking number so you can follow your package every step of the way.
π¬ What is your return policy?
We want you to love your purchase! If you are not completely satisfied, please contact us within 7 days of delivery. Weβll work with you to resolve the issue or offer an exchange/refund (unused candles only).
π¬ My candle arrived damaged β what should I do?
Please email us at help@wellscentd.com with a photo of the damage, and weβll replace the item at no cost.
π Can I send a candle as a gift?
Yes! You can select βThis is a giftβ at checkout to add a personal message. Weβll leave out the pricing information and package it beautifully.
π Do you offer bulk or wholesale orders?
We do! Contact us at help@wellscentd.com for bulk discounts or wholesale partnerships.